Helpdesk

We don’t underestimate the importance of having a support team when you need it.

Our helpdesk analysts are always readily available to assist.

We understand the pressures faced by businesses and the importance of up-time for business-critical technology. That’s why we make it easy to access technical assistance when it’s needed most, in a method that works best for you.

Vista provides a unique opportunity to act as your complete retail IT managed services partner, offering an end-to-end solution from first point of contact to fault diagnosis and resolution. Where third-line support is required, we’ll take care of it as a seamless extension to your IT team.

Our retail IT helpdesk combines the use of the latest technologies with our extensive knowledge and sector-leading experience to provide you with excellent service 24/7, 365 days a year. Our helpdesk’s unique knowledge base ensures that our analysts have the latest information readily available in order to resolve any issues quickly and effectively.

We encourage innovation, continual improvement and efficiency. This has led us to create a cost-effective, bespoke support service with excellent customer service levels and vastly reduced incidents.

We take full ownership of your technology incidents.

Our analysts are trained to undertake problem diagnosis remotely and support a substantial range of technologies and software applications, as well as manage any increase in customer demand quickly. At every stage of the incident lifecycle, your technical issue will always be assigned to an attentive, empathetic and knowledgeable member of the service desk who will resolve the issue or manage the correct resolver group through to resolution.

For any customer queries that require a self-assist resolution, you can access our Level Zero helpdesk application.

Level Zero

Level Zero pempowers you to resolve your issues efficiently and effectively using our market leading knowledge, systems know-how and state-of-the-art technology.

Level Zero provides our helpdesk customers with access to our extensive knowledge base for most types of common faults. Should the user be unable to resolve the issue themselves, they can log an incident with our Level One helpdesk support team.

You will have online access to your own customised portal, where you can keep track of live open tickets, update calls with information, and review call history. Although users can resolve the issue themselves, we will still track the fault data to gain insights into the root cause and investigate or implement fixes to prevent recurrence.



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Helpdesk Services Brochure

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