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Job Specification Contact HR

EPOS Engineer







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Vista Retail Support’s Mission 

  • To be the partner of choice for the provision of technology services in the UK
  • To deliver on our commitments to all of our customers both external and internal
  • Create a great environment where Vista people become the best they can be and are able to discover for themselves and educate others in the field of technology support

Vista Retail Support’s Values

  • To do the best we can for our business, our customers and our colleagues
  • To demonstrate honesty, integrity and flexibility in all that we do
  • To be transparent in our operations
  • Respect our environment
  • Return value to our shareholders
  • To be committed to our people

Information Security Profile: MEDIUM

  • This role will be privy to some confidential and sensitive information and as such the individual undertaking the role will be expected to treat this information as sensitive discussing it only with those people who have the necessary authority.

Main Tasks and Objectives 

  • Carry our repairs of scanning and data capture devices to component level.
  • Keep accurate records of customer equipment returned for warranty and fourth party repair on company database.
  • Document test and fix procedures.
  • Investigate fault trends.
  • Source and act in an advisory capacity on components for replacement.
  • Help develop colleagues through mentoring and on the job training.

In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances.

VIEW Person Specification

All staff are expected to comply with all VRS Ltd management systems and procedures and conform to the requirements of all standards and certifications held by Vista Retail Support Ltd.

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