Healthcare IT support

Healthcare IT – Industry leading technology development & support
Vista Technology Support provides a range of Technology deployment and managed Healthcare IT services to some of the largest primary healthcare providers in the UK and Ireland. Vista has extensive knowledge and experience in supporting IT in unique and complex healthcare settings including pharmacy, opticians and hospitals.

There is no doubt that the technologies used by healthcare professionals to perform their roles are critical. If Healthcare IT and patient facing technologies are not working correctly, the effect can be highly disruptive to not only the professional but the patients waiting to be seen.

Vista Technology Support is an approved supplier to Crown Commercial Services (CCS) Technology Services 3 (TS3).

Healthcare IT Projects Expertly Planned
and Delivered On Time and On Budget

Vista Project Services are on hand to plan and implement the deployment of new retail technology on time and within budget.

Once technology is deployed into a live pharmacy or healthcare setting, Vista provides a robust support system for when these systems experience inevitable and unavoidable disruptions.

Vista has over 25 years’ experience of managing complex and large-scale Healthcare IT projects, service desk and on-site Healthcare IT services, having provided services directly to Lloyds Pharmacy, Lloyds Ireland, AAH and Specsavers and through partners that provide Healthcare IT solutions to the NHS and private healthcare organisations.

Unrivalled Healthcare IT Service Desk
and Technology Break-fix Services –
Quality & Experience

Vista’s portfolio of technology services offers healthcare organisations the complete IT support solution which is underpinned by industry leading SLAs of 2/4/8 hours and next business day fix for both remote service desk, as well as on-site break-fix engineering.

Vista responds to over 200,000 IT technology incidents every year for our customers and consistently exceeds our contractual service level agreements. In order to achieve these excellent standards of service, efficiency and value for our customers, Vista has adapted a unique service offering where all of the core components are provided by Vista colleagues, using systems that have been designed specifically with the objective of delivering excellent IT services and IT service desk support to healthcare organisations.

Healthcare IT Support (Break-fix)

Vista supports a wide range of healthcare technology, including all IT systems that are installed within the four walls of a healthcare setting. Vista’s highly effective and efficient Inventory as a Service (IaaS) model ensures that we hold the right part in the right place to respond to our customers’ requirements. Vista holds an inventory of over 5,000 unique IT and healthcare technology systems and peripherals, which are strategically placed to support our customers’ laptops, PCs, servers, network devices and other healthcare technology such as patient self-check-in kiosks, patient medication records systems, Wi-Fi and digital signage.

Our highly skilled engineering teams have extensive experience in the support of all the technology that is installed within the pharmacy and primary healthcare environment, including:

Pharmacy and Primary Healthcare IT – Network routers and switches, servers, screens, PCs, laptops and print, biometric time and attendance systems.

PMR and Medication Dispensing Technology – Desktop, hand held devices, mobile and fixed print devices, scanning and RFID devices.

Pharmacy and Primary Healthcare Patient Facing Technology – Wi-Fi, complete EPoS systems, chip and pin, self-service kiosks and digital signage.

If your technology is deployed within a healthcare environment, Vista can provide both preventative and responsive maintenance and support.

Press
Vista awarded Best Pharmacy IT Support Company 2023 in the Healthcare & Pharmaceutical Awards
Vista is honoured to have been recognised as the winners of the Best Pharmacy IT Support Company 2023 by GHP. We’d like to congratulate each and every one of our colleagues who through their hard-work and dedicated service to our pharmacy client, AAH Pharmaceuticals, have made this award possible.
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News
Vista launches Infrastructure Project Services focused team
Vista Technology Support has enhanced its network infrastructure project services offering with the creation of a new team dedicated to the provision of high quality network infrastructure projects. The new department (Vista Infrastructure Project Services) has appointed former ISG Tech’s Sales Director Mark Robinson as Head of Infrastructure Project Services to oversee business development in the new department.
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Our services

IT Service Desk

Maintenance & Break-fix

IT Project Services

Corporate Service Desk

IT Procurement

We Understand Healthcare IT

Above all else, we understand your business. As Healthcare IT specialists, our services have been designed to accommodate business environments that are fast-paced and highly demanding. That’s why healthcare providers and healthcare PMR application providers choose Vista.

As the world embraces rapid digitalisation, patients have also become increasingly digitally-savvy. Healthcare providers are constantly under pressure to provide an excellent patient care experience, whether that’s inside a pharmacy, a waiting room, or inside the GP surgery.

Vista Technology Support provides Service Desk, IT Project and hardware Break-Fix services to Lloyds Pharmacy, AAH Pharmaceuticals and Specsavers. The business also provides its services to the largest providers of patient medication records PMR software and hardware applications.

Vista colleagues offer the technical knowledge, advanced internal systems, and industry-leading service quality that gets your planned IT objectives off the ground and into action, with impactful results. Vista Technology Support works collaboratively with healthcare providers to develop a true service partnership that delivers long-term benefit and value.

We make every effort to understand how your customers’ healthcare organisations operate and their values and objectives. Working with you every step of the way, Vista will build a bespoke support solution that is not only suited to your organisation’s strategy but is cost-effective too.

What Healthcare IT does Visa Support?

Vista’s breadth of technical expertise means we can provide support services across a broad range of IT systems within healthcare environments.
Examples include:

  • Patient self-check-in systems – touchscreens and kiosks
  • Medication dispensing technology
  • Patient medication records (PMR) systems
  • Handheld terminals, mobile tablets and barcode scanners
  • GP and Pharmacy desktop and laptops
  • Servers and IT Networks, wired and wireless (Wi-Fi)
  • Prescription printers and managed print
  • RFID technology
  • SD-WAN architecture
  • Digital signage
  • Car parking self-service kiosks

Whatever your requirement, our aim is to ensure your organisation can spend its highly valued time and resources concentrating on providing the best patient care experience possible, leaving the deployment and ongoing support of your organisations IT to Vista.

When it comes to the support and deployment of Healthcare Technology, you won’t find our kind of expertise anywhere else.

To find out how your business can benefit from our Healthcare IT support services, simply email us on sales@vistasupport.com or call us on 0330 135 5795 to obtain expert advice from one of our experienced Business Development Managers.

Find out more about Vista's expertise in the healthcare industry

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