Field Service Engineer

Multiple roles throughout the UK
Full time, 37.5 hours p/w

Vista Retail Support’s Mission 

  • To be the partner of choice for the provision of technology services in the UK
  • To deliver on our commitments to all of our customers both external and internal
  • Create a great environment where Vista people become the best they can be and are able to discover for themselves and educate others in the field of technology support

Vista Retail Support’s Values

  • To do the best we can for our business, our customers and our colleagues
  • To demonstrate honesty, integrity and flexibility in all that we do
  • To be transparent in our operations
  • Respect our environment
  • Return value to our shareholders
  • To be committed to our people

Main Tasks and Objectives

  • The maintenance of POS equipment at the customer’s facility to ensure full functionality according to the manufacturers’ specifications with the emphasis on “fixing” front office EPOS equipment and their peripherals
  • Keeping the customer informed at all times of the progress of the work
  • Reporting to the relevant helpdesk, where necessary, in accordance with the escalation procedures of the relevant customer
  • Updating the contact centre computer system at every stage via a tablet pc to ensure smooth communication between the company and the customer
  • Completion of all relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service
  • Maintaining contact with the contact centre to allow real time logging and availability
  • Returning faulty equipment to the repair centre, with fully completed documentation, within a two day window, fully assembled and labelled
  • Any other reasonable tasks as assigned by management

Outcomes and Deliverables:

  • The maintenance of serviceable service spares to achieve 95% first time fix rate
  • Manage workload to meet customer needs and to ensure that the field service manager and the contact centre are kept advised of all outstanding issues
  • High level of health, safety and environmental compliance

If you would like to be considered for a role within our successful and growing organisation, working with an excellent customer base please send us a copy of your CV and enter the role type you would like to apply for in the subject line.

Please send applications to