UK hospitality company, Heart with Smart Group, has selected Vista to provide technology support and project services for its estate of 150+ Pizza Hut restaurants across the UK, and its growing portfolio of itsu stores.

Heart with Smart operates both its Pizza Hut ‘dine-in’ restaurants and itsu quick service restaurants (QSRs), seven days a week.

With trading hours from lunch until late at night, its team were looking for an agile technology partner that could deliver excellent levels of service to maximise the uptime of its business critical in-restaurant technology, including EPoS/Point of Service systems at the front of house, kitchen management systems, and back office IT.

The multi-year contract award includes the provision of on-site field hardware maintenance for all of Heart with Smart’s restaurant locations, as well as Vista’s Repair Centre, for the refurbishment, repair and redeployment of IT systems.

Heart with Smart also intends to tap into Vista’s Restaurant IT Project Services and IMAC Services, which includes working with the firm to deliver  its digital transformation roadmap managing the deployment of new technology, as well as provide an IT project office for managing new store openings and store refits.

Toby Smith, IT Service Delivery Lead, at Heart with Smart, says: “We chose Vista Technology Support because they already understood the pressures of our hospitality sector, having demonstrated their support model with a number of large-scale restaurant and take-out chains.”

“It was also key to our decision that they could demonstrate their experience with our technology platforms and our digital transformation plans.”

“The transition and the launch of our engagement was seamless, which is a testament to both our teams’ collaborative work.”

“Moreover, we know that Vista has vast experience in consulting, deploying and supporting the latest technological innovations for physical trading environments, and it is for this reason as well that we have chosen a partner that is vastly experienced in digital transformation, as we ourselves embark upon our own programs for the restaurants of the future.”

James Pepper, CEO at Vista Technology Support, says: “We are delighted to welcome Heart with Smart as a Vista customer. We pride ourselves on delivering innovation and service excellence.”

“Heart with Smart are currently investing in a digital transformation program which will recognise benefits in both their restaurant operations and their customers’ experience with their customers.”

“Vista is delivering services at the forefront of digital transformation for many customers across hospitality and retail, and I am really pleased that the management team at Heart with Smart have chosen Vista as its partner to support its existing technology base, and to help them achieve their own digital technology strategy.”

Partner with Vista Technology Support

When it comes to the support and deployment of retail and hospitality technology, Vista provides unrivalled IT Service Desk and Break-fix services for all in-store technologies, including:

• Shop Floor Technology: EPoS systems for retail outlets, restaurants and bars, self-service checkouts and kiosks, Handheld Ordering, payment systems, chip and pin, digital signage and screens, Kitchen Management Systems, Wi-Fi, scales, mobile, print, digital signage and screens, IOT devices,
• Back-office Technology – network routers and switches, servers, screens, P.Cs, laptops and print, biometric time and attendance systems.
• Warehouse and Dark Store Technology – handheld and mobile print devices and RFID devices.

If your technology is deployed within a store environment, Vista can provide both preventative and responsive maintenance and support. Simply email Vista on sales@vistasupport.com or call 0330 135 5795 to obtain expert advice from one of our experienced Business Development Managers.