Managed Services

Cost-effective retail IT Managed Services.

For those customers who require a single vendor solution for the management of multiple services and resolver groups, Vista can provide an end-to-end solution.

Our suite of services are proven to remove the complexity of managing multiple suppliers, reduce the volume of technology-based incidents, improve availability and save costs for our customers. They are designed to meet the technological needs of modern-day business, encompassing a range of business-critical support requirements including:

  • Helpdesk
  • Hardware maintenance
  • Mobile device management (MDM)
  • Hardware and consumables storage and fulfilment
  • Managed print services
  • Infrastructure support

We aim to combine the most suitable technologies, hardware and consumables with the most efficient and effective services to ultimately deliver the best quality and value for money possible.

The Vista Helpdesk

Providing first, second, and third-line Helpdesk services and third-party service management. Vista’s in-house Helpdesk services combine the use of the latest technologies with our extensive knowledge and sector-leading experience to provide our customers with excellent service 24 hours a day, 7 days a week, 365 days a year.

We also offer our customers the ability to resolve issues themselves (self-assist), by using our Level Zero Helpdesk application, which provides customers with access to our extensive knowledge base for most types of common faults.

You can find out more about our Helpdesk services here.

Hardware Maintenance

From our origins as a cash register repair business, Vista has rapidly grown to deliver an industry-leading support service for all technology that is deployed within a store environment.

Our experienced team of Field Engineers are on-hand to help resolve issues remotely or on-premise, backed by our robust and secure logistics division and management systems.

Explore more of our Support & Maintenance capabilities here.

Mobile Device Management (MDM)

Mobile devices are at the heart of every modern business environment. We use a variety of MDM solutions to ensure customers have mobile devices that are secure, monitored and kept up to date.

Vista was one of the first technology service providers to offer an MDM service. We understand that each customer will use mobile devices differently within their deployed environment and we support all mobile operating systems, including Android, iOS and Windows.

Hardware and Consumables Storage and Fulfilment

Vista manages a comprehensive stock of customer-owned assets to ensure you never run out of hardware, components, consumables or even uniforms!

We can procure, store and ship consumables on behalf of our customers, provide data insights about usage and spend, and eliminate duplication of orders and unnecessary spend.

Through Vista’s EPoS Exchange unit, we also offer a diverse range of hardware options. We provide obsolete hardware that is otherwise difficult to source through our extensive experience, databases and hundreds of industry contacts. You can visit our Exchange page here.

Managed Print Services

Printing services are often an unknown cost for businesses. Whilst some elements are easy to calculate, the overall costs often spread into different department budgets, resulting in costs that are not always easy to identify or manage.

Our Managed Print solutions are designed around our customer’s needs to give you full control over print management and procurement.

Infrastructure Support

We can also provide a range of infrastructure support services for our customers, including:

  • Network management
  • End-user device management
  • Data centre computing
  • Database and applications support
  • Telephony
Want to find out more?
Contact Us