Support and Maintenance

Whatever technology you use, we’ll keep it running.

EPoS and self-service technology are fundamental systems for any customer wanting to complete an in-store purchase. So when these technologies fail, businesses feel the pressure. That’s why we aim, whenever possible, to prevent disruptions before they even occur.

Vista provides hardware maintenance solutions to some of the biggest names in retail, hospitality and leisure, with thousands of stores relying on us to keep them open for trade every single day.

From our industry-leading status in retail EPoS maintenance, Vista has evolved and diversified to support an wide range of technologies deployed within the four walls of a trading outlet. We pride ourselves on keeping ahead of the technological curve, and we leverage the most innovative technologies to provide world-class services to our customers.

Our unique approach to technology maintenance ensures that we are not only responding to our customers’ hardware failures, but predicting and preventing them from occurring in the first place. The information produced by our data analytics team is proven to reduce failures, and therefore costs that could be incurred by our customers.

However, all technical systems are at risk of failing. Therefore, when a problem does arise, speed of resolution is crucial. So when challenges arise, Vista can provide cost-effective maintenance and support services that deliver industry-leading quality, efficiency and effectiveness.

Vista’s support and maintenance services are designed to expedite incident resolution in a way that is flexible to the needs of our customers, providing 4-hour to next day resolution.

Whatever your industry, we can support you.

Vista’s industry know-how has enabled us to deliver hardware maintenance services across a diverse range of sectors including retail, hospitality, leisure, healthcare, charity, and financial services.

However, it’s not just EPoS that requires proactive and responsive support. Our support and maintenance capabilities cover a broad range of products, including:

  • EPoS
  • Networking equipment
  • Payment devices
  • Digital signage and screens
  • Servers & back office
  • Printers
  • Laptops and tablets
  • Mobile solutions
  • RFiD
  • Handheld terminals
  • Self-service checkouts & digital kiosks
  • Scales
  • Biometric clocking systems
  • WiFi access points & routers
  • CCTV
  • Queue busting technology

Right at the heart of our support services is our Repair Centre team, located at our Cardiff headquarters. The team has a breadth of technical and IT hardware knowledge that is rare in any sector. Our repair centre is able to repair 97% of defective products they receive, even including the repair of products that manufacturers can no longer support.

Unlike many traditional IT service providers, Vista doesn’t outsource its services. All core elements of our support services are performed by our own people, which means that we have complete ownership and accountability for quality and level of service.

Rest assured, whatever your industry and whatever technology you use, we’ll keep it running.

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