Recently celebrating its 50th year of trade, DFS is the leading upholstery retailer in the UK, specialising primarily in sofas through to other household furnishings.
In late 2018, DFS were looking for a solution that could serve as an extension to their existing IT team that would carry out the installation of an Adyen PED upgrade throughout their UK estate. Vista was one of several vendors competing to be DFS’ partner of choice.
Vista’s Projects team seamlessly delivered on our commitments to meet tight timeframes, by working collaboratively with DFS throughout each phase of the project. Constant communication ensured that each store was notified ahead of schedule and serviced quickly and efficiently with no setbacks.
DFS gave Vista the flexibility we needed that enabled us to actually install more devices in one day than was initially scoped, meaning we were able to complete multiple installations per engineer, per day.
“The project was delivered successfully, on time, and with minimal input from the internal team. We experienced no disruption to stores with communication and management of the project consistent throughout. This has given us the confidence to build on the relationship and explore other opportunities where Vista is able to add significant value.”
– Chris Allen, Senior Technology Business Partner (DFS)
“It was an absolute pleasure working with DFS rolling out their Adyen solution. It was a straightforward project, with clear guidelines and expectations from the customer. They gave us full control in terms of rollout approach and flexibility.
Solid communication and support from all parties helped deliver a successful project. The onsite installations were achieved with no impact to the store operations. Overall, a seamless transition and I really look forward to working with DFS on future projects.”
– Project Manager (Vista)