Pandora is one of the world’s leading jewellery manufacturer and retailers, recognised on today’s high-street for its elegant selection of designer rings, pendants, necklaces, watches and customisable charm bracelets.
Pandora needed a partner that could deliver a point-of-sale refresh throughout its 151 stores in the UK and Ireland within 8 weeks, on time and within budget. The project included the staging and installation of HP Engage One EPoS Systems with a new Adyen payment solution, and the complete refurbishment of existing legacy PoS systems.
Pandora’s Ireland stores, totalling 24 stores, were the first to be completed within a week. Mainland UK pilots commenced the same week, with the main rollout completing 8 weeks later, all achieved within the pre-agreed timescales with no issues or delays.
The solution received excellent feedback from Pandora’s in-store customer service teams, by considerably simplifying their typical every-day transactional tasks. Staff were happy in the knowledge that they could leave ongoing IT support issues with Vista and instead concentrate on providing an excellent in-store customer experience.
Our CEO, James Pepper, comments:
“It is a pleasure to work with such a forward thinking and innovative retailer. Pandora has invested in its retail store technology to enhance the performance and functionality of its EPoS systems. The project has been an immense success due to the Pandora and Vista project teams working in partnership to achieve the project objectives.”