Insights
For years, industry experts predicted that digital channels would replace many physical customer interactions. Instead, what we’ve seen is something very different. The physical store, restaurant, hotel, and venue remain at the heart of the customer journey. But, what has changed is customer expectation. Today’s customers expect physical environments to be faster, smarter, more personalised […]
Why successful technology adoption starts with people, not platforms. The retail landscape is evolving faster than ever. From AI-powered analytics and smart loss prevention systems to self-service technologies, digital signage, and intelligent customer engagement tools, retailers are investing heavily in technology to future-proof their operations and create more seamless shopping experiences. While the business case […]
Best of breed solutions for retail and hospitality, real world results, and why Vista is your trusted partner. As we gear up for the Retail Tech Show 2026 at Excel London, we are delighted to invite you to join us at Vista Technology Support’s Stand N55, next to the Champagne Bar, 22nd– 23rd April. This year’s show brings […]
By James Pepper, CEO, Vista Technology Support Retail in the UK continues to face one of its most turbulent periods in decades. Rising operational costs, supply chain pressures, and shifts in customer behaviour were already enough to contend with, but theft – both opportunistic and organised – has now become one of the most damaging […]